Frequently asked questions

A CFD is a contract based on an asset's price movement. It does not give direct ownership of shares, gold or oil.

A demo uses virtual money for practice. A real account exposes real capital to gains and losses. Practice results do not guarantee real trading results.

Read the getting started guide and visit the main Traedix Capital website to register.

This website introduces services. Visit the main website to log in and trade.

Check the password recovery option on the main portal login page. Never share your password or verification code.

It identifies the account owner and checks the information provided. Review requirements and documents in your account portal.

Identity, address and additional supporting documents may be requested. The accepted list is provided during account verification.

Timing depends on complete documents and the request status. Follow progress in your portal. No fixed completion time is stated on this website.

Unreadable or expired documents and inconsistent information may require resubmission. Check the reason recorded for your request.

Use portal settings or official support. Identity verification may be required again.

Reference sources list cards, bank transfers, Skrill and Neteller. Some regions also offer PayPal, local methods, Apple Pay, Google Pay and crypto payments. Amounts, costs and limits are in the payment guide. Availability for Traedix Capital is not confirmed.

Timing depends on request review and the payment provider. Check the timeframe for your selected method.

Prepare the request ID and receipt, then contact official support. Do not include login credentials.

A payment or trading currency different from your account currency may incur conversion costs. Check the applicable fee schedule.

Review payment ownership requirements before transferring funds. Do not assume third-party payments are allowed.

Leverage allows larger exposure relative to capital. Margin is the amount needed to maintain a position. Leverage also magnifies losses.

A standard stop loss does not guarantee its price. Execution may slip during volatility or price gaps.

Bid or ask prices and order activation conditions matter. Check the order details and applicable price.

The difference between buy and sell prices. It can change with market conditions.

A cost or adjustment for holding a position overnight. Conditions depend on the instrument and account.

Balance generally excludes unrealised profit or loss on open positions. Equity includes it.

Check contract specifications and instrument hours in the main platform. Holidays may change them.

The downloads page shows Android and iOS release status. Installation links are enabled only when an actual release is provided.

Prices and images here are illustrative. Use the main platform for tradable prices.

The legal and risk centre explains important topics on separate pages.

Prepare the order ID, event time and supporting evidence, then use official account support.